Cancellation Policy

Cancellation Policies

casasparticulares allows hosts to choose among 3 standardized cancellation policies (Flexible,Moderate,Strict) that we will enforce to protect both guest and host alike. The Super Strict cancellation policy applies to special circumstances and is by invitation only. The Long Term cancellation policy applies to all reservations of 28 nights or more. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.

Flexible: Full refund 1 day prior to arrival, except fees

  • Cleaning fees, Security fees and Additional Guest fees are always refunded if the guest did not check in.
  • The casasparticulares service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to casasparticulares within 24 hours of check-in.
  • casasparticulares will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
1 day prior
Mon, Dec 11
3:00 PM
Check in
Tue, Dec 12
3:00 PM
Check out
Wed, Dec 13
11:00 AM
Example

For a Full refund, cancellation must be made a 1 day prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Monday before check in time.

If the guest cancels less than 1 days in advance, the first night is non-refundable but the remaining nights will be 100% refunded.

If the guest arrives and decides to leave early, the nights not spent 1 days after the official cancellation are 100% refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

Moderate: Full refund 5 days prior to arrival, except fees

  • Cleaning fees, Security fees and Additional Guest fees are always refunded if the guest did not check in.
  • The casasparticulares service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to casasparticulares within 24 hours of check-in.
  • casasparticulares will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
5 days prior
Thu, Dec 07
3:00 PM
Check in
Tue, Dec 12
3:00 PM
Check out
Wed, Dec 13
11:00 AM
Example

For a Full refund, cancellation must be made a 5 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Thursday before check in time.

If the guest cancels less than 5 days in advance, the first night is non-refundable but the remaining nights will be 100% refunded.

If the guest arrives and decides to leave early, the nights not spent 1 days after the official cancellation are 50% refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

Strict: 50% refund up until 7 days prior to arrival, except fees

  • Cleaning fees, Security fees and Additional Guest fees are always refunded if the guest did not check in.
  • The casasparticulares service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to casasparticulares within 24 hours of check-in.
  • casasparticulares will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
7 days prior
Tue, Dec 05
3:00 PM
Check in
Tue, Dec 12
3:00 PM
Check out
Wed, Dec 13
11:00 AM
Example

For a 50% refund, cancellation must be made a 7 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Tuesday before check in time.

If the guest cancels less than 7 days in advance, the all nights are non-refundable.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

Super Strict: 50% refund up until 30 days prior to arrival, except fees

  • Cleaning fees, Security fees and Additional Guest fees are always refunded if the guest did not check in.
  • The casasparticulares service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to casasparticulares within 24 hours of check-in.
  • casasparticulares will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
30 days prior
Sun, Nov 12
3:00 PM
Check in
Tue, Dec 12
3:00 PM
Check out
Wed, Dec 13
11:00 AM
Example

For a 50% refund, cancellation must be made a 30 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Sunday before check in time.

If the guest cancels less than 30 days in advance, the all nights are non-refundable.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

Long Term: First month down payment, 1 day notice for lease, termination

  • Cleaning fees, Security fees and Additional Guest fees are always refunded if the guest did not check in.
  • The casasparticulares service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to casasparticulares within 24 hours of check-in.
  • casasparticulares will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially cancelled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
Check in
Tue, Dec 12
3:00 PM
Check out
Thu, Jan 11
11:00 AM
Example

If the guest cancels less than 30 days in advance, the first night is non-refundable but the remaining nights will be 100% refunded.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.